0121 743 2018

25 Cranes Park Road

Birmingham, B26 3SE

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0121 743 2018

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Patience Charter

  • Patients who are registered at the practice have right to NHS care and treatments included in our NHS contract.
  • Patients have right to expect the practice to meet essential standard of quality and safety of the Health and Social Care Act 2008 (regulated activities) regulation 2010.
  • Patients should ensure that the practice has their correct addresses and home telephone numbers at all times. Any changes should be advised promptly.
  • Patients should be polite to the surgery staff. We remove patients from our list who use uncivilised, aggressive and abusive language.
  • Patients should advise immediately if they are unable to attend or do not need/wish to attend their appointments. If you do not advise or inform at the last minute, we will not be able to offer the appointment to another patient.